We offer several shipping options within the United States
USPS First Class (3-5 business days): $6.00
USPS Priority (1-2 business days): $8.50
USPS Overnight (Next-day delivery): $35.00
Free Shipping is available for orders over $100 (3-5 business days)
USPS Priority Mail Express (Overnight) delivers seven days a week, including Saturdays and Sundays, but Sunday delivery is only available in many major markets for an extra fee. Without this fee, deliveries are made Monday through Saturday
Orders are processed and shipped within 2-3 business days
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ORDER TRACKING
Once your order has shipped, you will receive an email with a tracking number. You can track your order on the USPS website
If you do not receive your tracking number, check your account on our website or contact us via live chat or by emailing support@thetnhempcompany.com
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CANCELLATIONS
If you need to cancel an order, please do so within 24 hours before it is processed and shipped. To request a cancellation, contact us at support@thetnhempcompany.com or through our live chat
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RETURN AND REFUND POLICY
We accept returns within 30 days of purchase, provided the product is unopened and unused
To request a return, email us at support@thetnhempcompany.com with your order number and reason for return
We will provide you with return instructions
Once the product is received and approved, refunds will be processed within 5-7 business days
Please note, shipping costs are non-refundable, and the customer is responsible for return shipping unless the product is defective or an error was made in the order
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DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect product, notify us within 48 hours of delivery with photos of the item and packaging. We will send a replacement at no additional cost or issue a refund
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LOST OR DELAYED PACKAGES
If your package is lost or delayed
Check your tracking number on the USPS website
If tracking has not updated, contact USPS for further details
If USPS cannot resolve the issue, contact us at support@thetnhempcompany.com and we will assist you
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DELTA 8 SHIPPING RESTRICTIONS
Due to state regulations, we are unable to ship Delta 8 products to the following states Alabama, Alaska, Arizona, Arkansas, Colorado, Delaware, Idaho, Iowa, Mississippi, Montana, Rhode Island, Utah, and Vermont
By placing an order, you confirm that your shipping address complies with local laws. Orders placed from these states will be canceled and not shipped
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CUSTOMER SUPPORT
For any additional inquiries, our customer service team is available via live chat on our website or by emailing support@thetnhempcompany.com
If you need more information, feel free to check out our FAQ page
Malone Farms Inc.